Our policy lasts 90 days after delivery. If 91 days have gone by since the product was delivered, and you are not satisfied with your purchase, then we will not be able to send a refund.
Please note: The customer takes full responsibility of the return fees.
NOTE: For returns damaged goods, we will request a video with these details:
- Show us the product is plugged in and the socket is turned on
- Plug the device and press the power button for 3 seconds
- Press the large button to adjust its function range
Additional non-returnable items:
- Gift cards
To complete your return, we require:
- A video proof for damaged/faulty products.
Please do not send your purchase back to the fulfillment center, send us an email prior to doing anything. email us - firstname.lastname@example.org
Refunds (if applicable)
If you are refund was approved based on the requirements below, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 - 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will expect you to return the other device.
To return your product, you should email our customer support on email@example.com first before doing anything else. Please don't ship your item until we provide you with the details.
In the situation that your package is delivered to the wrong address that you entered when placing the order, we will not be responsible for this and we will not be able to send a refund.
When a package is shipped and in transit, we cannot make changes to the shipping address. Please check on the confirmation email sent immediately when you place an order on our website. If you don't see it, contact support immediately. Please NOTE: we process orders within 5 - 48 hours, so contact us for changes immediately.
In the situation that your package appears delivered, but you did not receive it, contact our customer support immediately and they should be able to help with the order.